Our Method
Every engagement is different. Our customers vary from global organizations doing an organization-wide improvement project to ones that need a sustainable management system that can be certified under National and International Standards.
Over the last decade, we have developed the tQM Pros Method that has at its core one principle:
"No organization is the same". In terms of operations, people, culture, technical capabilities, every organization varies.
You may need a targeted process review, departmental improvement project or end-to-end business change & optimization programme. Our methodology is designed to be agile and has specific stages that are adapted to your company profile by focusing on your process architecture, operational capabilities, and data management.
Our tQM pros Method guarantees that our proposed solutions will be sustainable for the long-term, not a quick fix that requires constant maintenance and adds cost to your day-to-day operations. It guarantees that the solution is feasible and applicable to your business environment. Our method also guarantees successful implementation.
How do we achieve that?
The tQM Pros Method uses as input:
Business and Change requirements
We understand your organisational requirements and aspirations and are able to translate them into a design of the solution and an Implementation RoadMap.
Business capabilities
We do not make assumptions about your organisational capabilities and therefore, we do not introduce waste. Our solutions maximise the use of existing competencies, infrastructure, IT tools and established methods of work; even those that are hidden.
Appropriate use of Technology
We do not believe that technology is always the solution. We use technology as a tool to gradually improve the way you work. We use technology to ensure that the data and information you produce are of use to you, and they are integrated into your process architecture.
The tQM Pros Method output may vary in quantity but never in value:
Knowledge transfer
We involve the stakeholders through the development and implementation process. We incorporate and consult with them to ensure that the proposed solution is compatible to their processes and operations, otherwise it is sure to fail. And as we exit, you can be sure that we retain none of the information or operational knowledge. Our solutions are only successful if your people are trained to operate them and to deliver optimal results.
Successful Implementation
We are there to deliver you solution with you. We design the RoadMap and develop the tools that will assure success. We do not pass you long reports that identify areas for improvement alone. We provide you with the solution design and how to deliver it, and the action plan to guarantee successful integration to your business.
Optimisation
Our solutions are designed to last and be sustainable. They are not add-ons to your operations, or a burden on your resources. Our method utilises Process Information Flow to design your business processes. The benefit of it is that all improvements and changes are integrated to your operations and Business As Usual (BAU) environment with minimal disruption.
Find out how we can help you improve your business. Contact our team today.