Business Operations and Process Optimisation
We deliver bespoke, goal-oriented Process Optimisation Projects (POPs) that transform the organisation's processes, resolve all issues and bottlenecks, achieve measurable change and sustainable performance improvements.
We guarantee successful delivery of a Process Optimisation Project (POPs) at all organisational levels:
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We utilise a combination of dynamic process-modelling techniques and diagnostic tools with the stakeholders to gain insight of the process critical path and requirements
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We calculate process capacity and capability in order to ensure they can deliver against their expected output
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We strip out wasteful activities and enhance the value-adding operations, re-design them to consistently produce quality results
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We design Performance Management Frameworks that monitor and manage business and process performance
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We develop IT applications and tool that support process delivery, capture data and information and provide financial, operational and strategic performance reports at all levels
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We create implementation plans that list handover activities for our Process Optimisation Projects (POPs), including training plans, knowledge transfer, coaching and monitoring and optimisation activities to ensure successful process assimilation
Why we have been consistently successful in the delivery of optimisation projects?
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We work closely with the customer - We are proud to boast that our customers have always expressed satisfaction that our implemented solutions reflect their initial improvement requirement, even when it was just an idea of change the company needed.
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We evaluate the sustainability of the solution to ensure it continue to deliver the expected performance in the medium and long term
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Our Business Intelligence solutions are always compatible with the IT systems that the customer wants to operate - this may be the current systems or require an upgrade. We never implement a solution that could add operational costs, or that the company will face difficulty running on a daily basis.
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We utilise multiple Quality Management tools and methods to gather information, analyse operational problems and develop the best and most suitable solution.
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Our Projects are designed, managed and delivered to fit the customer's needs and capabilities, in relation to size, cost and deliverables. We engage with the stakeholders throughout the Project Lifecycle and ensure that we translate their requirements into a tangible, fit for purpose, optimised solution, end to end.
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Knowledge Transfer - we retain none of the data, information or tools. Owned and operated entirely by the customer. We ensure that all elements of the Process & operational solution are transferred back to the business, they are correctly implemented, and that the stakeholders are trained and informed of the new operational environment.
