Privacy Notice
Last updated: 2021-12-01
('website') is provided by TQM Professionals Ltd. ('we'/'us'/'our'). In doing so, we may be in a position to receive and process personal information relating to you. As the controller of this information, we're providing this Privacy Notice ('Notice') to explain our approach to personal information.
We intend only to process personal information fairly and transparently as required by data protection law including, the General Data Protection Regulation (GDPR). In particular, before obtaining information from you we intend to alert you to this Notice, let you know how we intend to process the information and (unless processing is necessary for at least one of the 5 reasons outlined in clause 2 below) we'll only process the information if you consent to that processing. The GDPR also defines certain 'special categories' of personal information that is considered more sensitive. These categories require a higher level of protection, as explained below.
Of course, you may browse parts of this website without providing any information about yourself and without accepting cookies. In that case, it's unlikely we'll possess and process any information relating to you.
We'll start this Notice by setting out the conditions we must satisfy before processing your data. However, you may wish to skip to clause 4, which summarises what we intend to collect., which summarises our use of cookies. The Notice also explains some of the security measures we take to protect your personal information, and tells you certain things we will or won't do. You should read this Notice in conjunction with the data_protection_for_website_privacy_notice_general_details_called_t&c.
Sometimes, when you take a new service or product from us, or discuss taking a new service or product but decide against it, we might wish to provide you with further information about similar services or products by email or other written electronic communication. In that situation, we'll always give you the opportunity to refuse to receive that further information and you can change your mind at any point (opt-out) by contacting our Data Protection Officer (DPO) as set in clause 1.3. We'll endeavour to remind you of your right to opt-out on each occasion that we provide such information.
1. Identity and contact details
1.1 Registered office: 20-22 Wenlock Road, London, , London, London, N1 7GU
1.3 Our Data Protection Officer (DPO) would welcome communication from you regarding any matter relating to data protection and can be contacted or by mail at kostas.panagiotou@tqmpros.com
2. When allowed to collect information from you
We'll only collect personal information relating to you if one of the following conditions have been satisfied:
2.1 You have clearly told us that you are content for us to collect that information for a certain purpose or purposes that we will have specified.
2.2 The processing is necessary for the performance of a contract that we have with you.
2.3 The processing is necessary so that we can comply with the law.
2.4 The processing is necessary to protect someone's life..
2.5 The processing is necessary for the performance of a task that's in the public interest.
2.6 The processing is necessary for our or another's legitimate interest - but in this case, we'll balance those interests against your interests.
3. How to consent
3.1 At the point of collecting the information, we'll endeavor to explain how we intend to use the information and which of these purposes apply. If we rely on consent, we'll provide you with the opportunity to tell us that you're happy to provide the information.
3.2 If at any point in time you change your mind and decide that you don't consent, please let us know and we'll endeavor to stop processing your information in a specified manner, or we'll delete your data if there is no continuing reason for possessing it.
3.3 If you don't consent to a particular bit of processing, we'll endeavor to ensure that the website and our service continue to operate without the need for that information.
Sensitive information
Certain information we collect may be considered to be in special categories of personal information. In particular, it may:
-
NONE
If we do collect such information as specified in clause 4.1, we'll also ensure that one of the additional reasons for processing outlined in Article 9 of the GDPR applies.
4. Information we expect to collect from you
4.1 We envisage asking for the following types of information from you:
Information Type
name and email address
Purpose and related details
We ask for this to communicate for marketing and business development purposes
Special categories:
Criminal data:
Justification
Lawful basis:
Justification for special categories: Justification for criminal data:
4.2 We may collect personal information about you from a number of sources, including the following:
4.2.1 From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.
4.2.2 From you when you contact us with an inquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
4.2.3 From documents that are available to the public, such as the electoral register
4.2.4 From third parties to whom you have provided information with your consent to pass it on to other organisations or persons - when we receive such information we will let you know as soon as is reasonably practicable.
4.3 If you refuse to provide the information requested, then if that information is necessary for a service we provide to you we may need to stop providing that service.
4.4 At the time of collecting information, by whichever method is used, we'll endeavour to alert you and inform you about our purposes and legal basis for processing that information, as well as whether we intend to share the information with anyone else or send it outside of the European Economic Area. If at any point you think I've invited you to provide information without explaining why feel free to object and ask for our reasons.
5. Using your personal information
5.1 Data protection, privacy, and security are important to us, and we shall only use your personal information for specified purposes and shall not keep such personal information longer than is necessary to fulfil these purposes. The following are examples of such purposes. we have also indicated below which GDPR justification applies. However, it will depend on the circumstances of each case. At the time of collecting, we will provide further information, and you may always ask for further information from us.
5.1.1 To help us to identify you when you contact us. This will normally be necessary for the performance of our contract.
5.1.2 To help us to identify accounts, services, and/or products that you could have from us or selected partners from time to time. we may do this by automatic means using a scoring system, which uses the personal information you've provided and/or any information we hold about you and personal information from third-party agencies (including credit reference agencies). we will only use your information for this purpose if you agree to it.
5.1.3 To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future. This will often be necessary, but sometimes the improvements will not be required, which case we will ask whether you agree.
5.1.4 To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information. This will sometimes require that you consent but will sometimes be exempt as market research..
5.1.5 To help to prevent and detect fraud or loss. This will only be done in certain circumstances when we consider it necessary or the law requires it.
5.1.6 To allow us to contact you by written electronic means (such as email, text or multimedia messages) about products and services offered by us where:
5.1.6.1 these products are similar to those you have already purchased from us,
5.1.6.2 you are given the opportunity to opt-out of being contacted by us at the time your personal information was originally collected by us and at the time of our subsequent communications with you, and
5.1.6.3 you have not opted out of us contacting you.
5.1.7 To allow us to contact you in any way (including mail, email, telephone, visit, text, or multimedia messages) about products and services offered by us and selected partners where you have expressly consented to us doing so.
5.1.8 To keep you up to date with our member benefit scheme under which, as part of your membership benefits, we will give you membership information and details of discounts and offers we negotiate from time to time on behalf of our members. we will only do this if you have told us that you would like this benefit.
5.1.9 We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
5.1.9.1 Before doing that, we will always tell you of our intentions and of the specific purpose in making the recording. Sometimes such recordings will be necessary to comply with the law. Alternatively, sometimes the recording will be necessary for our legitimate interest, but in that case, we'll only record the call if our interest outweighs yours. This will depend on all the circumstances, in particular, the importance of the information and whether we can obtain the information another way that's less intrusive.
5.1.9.2 If we think the recording would be useful for us but that it's not necessary we'll ask whether you consent to the recording, and will provide an option for you to tell us that you consent. In those situations, if you don't consent, the call will either automatically end or will not be recorded.
5.1.10 When it's required by law, we'll check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we intend to record this.
5.2 We will not disclose your personal information to any third party except under this Notice, and in particular in these circumstances:
5.2.1 They will be processing the data on our behalf as a data processor (where we'll be the data controller). In that situation, we'll always have a contract with the data processor as set out in the GDPR. This contract provides significant restrictions as to how the data processor operates so that you can be confident your data is protected to the same degree as provided in this Notice.
5.2.2 Sometimes, it might be necessary to share data with another data controller. Before doing that we'll always tell you. Note that if we receive information about you from a third party, then as soon as reasonably practicable afterwards we'll let you know; that's required by the GDPR.
5.2.3 Alternatively, sometimes we might consider it to be in your interest to send your information to a third party. If that's the case, we'll always ask whether you agree before sending.
5.3 Where you give us personal information on behalf of someone else, you confirm that you have provided them with the information set out in this Notice and that they have not objected to such use of their personal information.
5.4 In connection with any transaction which we enter into with you:
5.4.1 We may carry out one or more credit checks where you have given us your express consent.
5.4.2 We may carry out one or more fraud prevention checks with licensed fraud prevention agencies.
5.4.3 We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records may also be taken into account in credit and fraud prevention checks. Information from your account's application and payment details will be recorded with one or more of these agencies. It may be shared with other organisations to help make credit and insurance decisions about your household members with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.
5.4.4 If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
5.4.5 If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Officer as detailed in clause 1.3.
5.4.6 We may need to transmit the payment and delivery information provided by you during the order process to obtain authorisation from your bank or from PayPal.
5.5 We may allow other people and organisations to use personal information we hold about you in the following circumstances:
5.5.1 If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case personal information held by us about our customers, will be one of the transferred assets.
5.5.2 If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
5.5.3 We may employ companies and individuals to perform functions on our behalf and we may disclose your personal information to these parties for the purposes set out above, for example, for fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit and debit card payments and providing customer service. Strict contractual provisions will bind those parties with us and will only have access to personal information needed to perform their functions, and they may not use it for any other purpose. Further, they must process the personal information under this Notice and as permitted by the GDPR. From time to time, these other people and organisations to whom we may pass your personal information may be outside the European Economic Area. we will take all steps reasonably necessary to ensure that your personal information is treated securely and per this Notice and the GDPR.
6. Protecting information
6.1 We have strict security measures to protect personal information.
6.2 We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software to encrypt the information you input.
6.3 We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
6.4 We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
6.5 You need to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
6.6 The lawful basis of collecting this information is Terms and conditions of Business .
7. The internet
7.1 If you communicate with us using the Internet, we may occasionally email you about our services and products. When you first give us personal information through the website, we will normally give you the opportunity to say whether you would prefer that we don't contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.
7.2 Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless encrypted. Your communications may go through several countries before they are delivered - this is the nature of the internet. We cannot accept responsibility for any unauthorized access or loss of personal information that is beyond our control.
We exclude all liability for loss that you may incur when interacting with these third-party websites.
8. Cookies and other internet tracking technology
8.1 When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer, which is sent back to us at a later time. These are called 'cookies'. These cookies are listed in the table in clause 9.5. Some websites don't use cookies but use related technology for gaining information about website users, such as JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalize advertising content. Multiple cookies may be found in a single file, depending on which browser you use.
8.2 Where applicable, this section of the Notice also relates to that technology, but the term 'cookie' is used throughout.
8.3 Some of these cookies are essential to the services you've requested from us, whereas others are used to improve services for you, for example through:
8.3.1 Letting you navigate between pages efficiently
8.3.2 Enabling a service to recognise your computer, so you don't have to give the same information
during one task
8.3.3 Recognising that you have already given a username and password, so you don't need to enter it for every web page requested
8.3.4 measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast
8.4 To learn more about cookies, you may wish to visit: www.allaboutcookies.org, www.youronlinechoices.eu or www.google.com/policies/technologies/cookies/
8.5 Letting you navigate between pages efficiently
Cookie name
Cookie qualities
Consent needed
(Name of the Cookie)
(Description of the cookie)
Category 2 - performance
First party: we're placing the cookie Persistent cookie,expiry:(Period of Expiration)
The information will be sent to (Name of the the third party) so that (Purpose of sending
information to the third-party)
This information may be transferred to Australia and:
- there are binding corporate rules in place to safeguard the data
- it's subject to a standard contractual clause that's been approved by the European Commission
- processing of the data is controlled by an approved code of conduct or certification system to ensure that the data is processed fairly
- after we explained the possible risks due to the lack of safeguards, you explicitly consented to this transfer
- the transfer is necessary for the performance of a contract with you or for the implementation of pre-contractual measures are taken at your request
- the transfer is necessary for the performance of a contract made in your interests
- the transfer is necessary to protect the vital interests of a person who's incapable of giving consent or to defend legal claims or is in the public interest
Lawful basis:
Justification for special categories: Justification for criminal data:
Yes
8.6 The distinctions referred to in the above table are as follows:
8.6.1 First-party versus third party cookies - we set first-party cookies ourselves; third-party cookies are set by other entities via our website.
8.6.2 Session versus persistent cookies - session cookies only persist for the duration of that visit; persistent cookies last for longer
8.6.3 Categories 1-4 are found in the ICO UK Cookie guide, as explained below. Category 1 cookies don't require the user's consent, though you must still tell them about the cookies. Categories 2-4 do require their specific and informed consent.
Category 1
Strictly necessary
These cookies are essential to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.
We include in this category cookies that are used only for electronic communication. (The ICO doesn't refer to these cookies, but the law is the same.)
Note that cookies for which another person is the controller will never be necessary for a service requested of you. On the other hand, if you've asked another person to send a cookie on your behalf for an essential feature of your website, that would be category 1.
Category 2
Performance
These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often and get error messages from web pages. This information is only used to improve how a website works.
Category 3
Functionality
These cookies allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide
enhanced, more personal features. For instance, a website may provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies
can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customize. They may also be used to provide services you have asked for, such as a live chat session.
Category 4
Targeting and advertising
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website, and this information is shared with other
organizations such as advertisers. Quite often, targeting or advertising cookies will be linked to site functionality provided by the other organization.
8.7 As with any other information we may collect from you, we'll work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software to encrypt the information you input.
8.8 The Website may include third-party advertising and links to third-party websites. we do not provide any personally identifiable customer personal information to these third-party advertisers or third-party websites except where you've consented under this privacy notice, however as to cookies please see above clause Cookies and other internet tracking technology.
9. Further information
9.1 If you would like any more information or any comments about this Notice, please write to our Data Protection Officer (DPO) as detailed in clause 1.3.
9.2 Please note that we may have to amend this Notice on occasion, for example, if we change the cookies that we use. If we do that, we will publish the amended version on the website. In that situation, we will endeavor to alert you to the change, but it's also your responsibility to check regularly to determine whether this Notice has changed.
9.3 You can ask us for a copy of this Notice by writing to the above address or by emailing us at enquiries@tqmpros.com.This Notice applies to the personal information we hold about individuals. It does not apply to information we hold about companies and other organizations.
9.4 If you would like access to the personal information that we hold about you, you can do this by emailing us at enquiries@tqmpros.com or writing to us at the address noted above. There is not normally a fee for such a request, however, if the request is unfounded, repetitive, or excessive we may request a fee or refuse to comply with your request. You can also ask us to send the personal information we hold about you to another controller.
9.5 We aim to keep the personal information we hold about you accurate and up to date. If you tell us that we're holding any inaccurate or incomplete personal information about you, we will promptly amend, complete, or delete it accordingly. Please email us at enquiries@tqmpros.com or write to us at the address above to update your personal information. You have the right to complain to the Information Commissioner's Office if we don't do this.
9.6 You can ask us to delete the personal information that we hold about you if we relied on your consent in holding that information or if it's no longer necessary. You can also restrict or object to our processing of your personal information in certain circumstances. You can do this by emailing us at enquiries@tqmpros.com or writing to us at the address noted above.
9.6 We will tell you if there is a breach, or a likely breach, of your data protection rights.
'Just-in-time' notices
Privacy notice about necessary information
We have asked for personal information from you. This information is necessary for one of the reasons specified in the General Data Protection Regulation.
For more information, please read our full privacy notice at www.tqmpros.com/privacynotice
If you have any concerns, please contact our Data Protection Officer (DPO) or by mail at
kostas.panagiotou@tqmpros.com
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Cookie notice
This website makes use of cookies. These cookies, which are listed below, are not strictly required for a service you've requested from us, though we think they have the potential to enhance your experience:
- (Name of the Cookie): (Description of the cookie)
You have the opportunity to set your web browser to a) accept all or some cookies, b) notify you when a cookie is issued, or c) to receive no cookies at any time. Option c) means that this website can't provide personalized services, and you may not be able to take full advantage of all of its features. Refer to your web browser's Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer.
For more information about the cookies we use and our approach to the processing of personal
information, please read our privacy notice at: www.tqmpros.com/privacynotice
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What to with your document
This section tells you what to do with your privacy notice and your 'just-in-time' notices.
Privacy notice
Copy this to your website on the page at www.tqmpros.com/privacynotice, and add a link to it on every page of your website.
'Just-in-time' notices
These are short notices that you put on your website at the point that you ask for information. They'll refer website users to your full privacy notice. You don't have to use these, but the Information Commissioner's Office recommends this technique.
Because the user's consent is required for at least some of the information you'll request, you'll need to add some mechanism for the user to consent when the user sees the relevant notices. It would help if you also made it very clear how the user can withdraw consent and ask for all personal information about them to be deleted.
Copy the text below the 'Privacy notice about necessary information' into an appropriate space (e.g. pop-up box) that should appear as soon as the website is opened and before the user is asked to provide the necessary information.
Do the same for the text below the 'Cookie Notice' before any cookies are sent.