Business Operations & Process Optimisation
Certification, Audit & Assurance
Integrated Business Management System
Business Intelligence
Heathrow Airport, as the UK's only hub airport, serves over 78 million passengers and processes over 1.7 million metric tonnes of cargo annually. Operating an airport of this size, containing over 750,000 assets at a value exceeding £14 billion, requires a high-performing Management System across all business areas and stakeholders.
As part of a long-term engagement with Heathrow Airport Ltd, tQM Professionals Ltd consultants have provided their services to various departments and delivered a number of projects with high-level business requirements:
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to develop Integrated Management Systems, align operations and manage information flow and process interdependencies (Integrated Business Management System)
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to achieve certification and compliance to international and sector-specific standards (Certification, Audit & Assurance)
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to perform problem-solving analysis of complex issues, across multiple functions and levels of the organisation (Business Operations & Process Optimisation)
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to improve information flow and data analysis through the development of IT tools on existing platforms, cross-functional databases and online applications (Business Intelligence)
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to enhance risk management and process improvement across multiple departments and operations (Business Operations & Process Optimisation)
During a 6-year period, we have worked closely with Heathrow employees, at all organisational levels, and provided our advice and expertise to satisfy business requirements and facilitate change.
Below, we present five large and medium engagements that we have delivered within Heathrow:
