top of page
Heathrow external 2.jpg
1105238023608725350_1105238023608725350_

Heathrow Airport - Engineering

Airport

Heathrow Airport Engineering is responsible for managing, maintaining and ensuring the operation of 750,000 assets, ranging from terminal buildings and electrical substations to heating, lighting and ventilation systems. The department employs over 500 full-time staff and thousands of suppliers and sub-contractors.

Customer Requirements

tQM Professionals Ltd were engaged to develop and implement an online Integrated Management System (IMS) for the Engineering Department that is focused on delivering performance and excellence through its defined Asset Management Lifecycle processes.

Business Graphs

Engagement Deliverables

We initiated multiple Process Transformation Projects within the Engineering department that included a strategic review, process reviews, data analysis, and deep-dive operational reviews to assess process maturity, operational performance and quality of output.

Based on the results of our initial analysis, tQM Professionals Ltd proposed a multi-phased Change

 

Management Programme:
 

  1. to develop new processes that deliver the Engineering strategic goals and targets,
     

  2. to re-design the existing processes to fit the proposed model and
     

  3. to create a new Process & Operational Framework that would integrate multiple functions and be available online to all users and accessible globally.

Work Desk
Heathrow Engineering.jpg
Business Graphs

Our solution was deployed in two phases. During Phase One, our consultants designed and developed:

​

  • A new Process Architecture that presented the existing and new Engineering Management System processes, including resources, performance KPIs, and expected outputs
     

  • An Operations framework that presented the Engineering operations, their critical & non-critical interdependencies, the proposed information & data flow exchange points, and the existing and proposed IT tools and online databases to manage and support them
     

  • a Reporting and Communication structure that identifies the process stakeholders, streamlines reporting and meeting requirements to ensure that the correct information is distributed to the relevant stakeholders
     

  • A Risk Management Model that evaluates and mitigates risk by associating risk controls to specific processes and operations
     

  • An Assurance & Compliance Process framework - robust assurance and control process framework that drives continual improvement, ensures compliance and facilitates change across different functions and operations

tQM Professionals Ltd, with the kind cooperation and invaluable input of the Heathrow Engineering staff, managed to successfully develop and implement the Engineering Integrated Management System (EiMS) that is compliant to the relevant national and international standards, legal and regulatory requirements and satisfied the Engineering strategic goals and operational targets.

 

As part of the Phase Two Implementation Plan deliverables, tQM Professionals Ltd consultants developed and delivered the following:

​

  • Training to Engineering employees on how to use the new processes, online tools, and IT applications of the Engineering IMS
     

  • Bespoke monitoring mechanisms to measure successful implementation of the EIMS processes
     

  • Optimisation of the EiMS based on performance and feedback in order to ensure that the new method of work is sustainable and not viewed as an add-on to day-to-day operations
     

  • Preparation of the Engineering department employees and management to go through the certification process and provision of support during the certification audits
     

  • Continued support and specialist advice towards the continual improvement and operational excellence of the Engineering Integrated Management System

Customer Benefits:

The Engineering Integrated Management System (EiMS) enhanced the end-to-end process performance of Heathrow Engineering and its operations, reduced risk levels and aligned operations across the departments. In addition to these, it allowed Heathrow Airport as a whole to :
 

  • Achieve certification to ISO 55001 for the entire asset base and all relevant operations across the Heathrow airport
     

  • Integrate the Asset Management System with the Engineering Integrated Management System, introducing a uniform method of work to eliminate waste and errors
     

  • Achieve certification to ISO 14001 for all the engineering functions that control and manage environmental permits, and manage over 80% of Heathrow's environmental impact as a whole
     

  • Adhere to ESOS regulations through certification to ISO 50001 and deliver energy savings worth millions of pounds (£)

bottom of page