Integrated Business Management System
Certification, Audit & Assurance
Utility Arb. Solutions (UAS) Ltd. is a vegetation management company offering services to commercial and domestic clients throughout the UK.
Customer Requirements
The company was operating a management system that was not deemed relevant, user-friendly and cost-effective. It contained far more procedures and documents than necessary, did not enable effective service delivery, and required significant effort to keep up to date.
They needed to define their operations, improve the logistics and eliminate unnecessary waste.
Engagement Deliverables
tQM Professionals were contracted to modernise and optimise the Business Operating Model to deliver lean operations and services.
Our consultants successful engaged with UAS managers and staff to shift the business model to a process-based management system and achieved the following:
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Effective delivery of vegetation services across existing and new markets, including the ability to work in Network Rail infrastructure
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RISQS certification within the first 3 months of our engagement
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Minimisation of the amount of bureaucracy & administration and elimination of superfluous, non-value adding activities
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Transformation of business operations to utilise the capabilities of online platform to achieve efficiency savings and seamless information management across the business and the supply chain network
Customer Benefits:
Within the first 3 months of engagement, the UAS Ltd achieved:
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65% decrease of wasteful activities,
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increased visibility of operations and clear definition of processes
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A Document Management framework that enabled audit and assurance functions to provide measurable gains
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Increased performance, especially in sales and project delivery, via the implementation of a new Business Analysis framework of IT tools and processes